Guest Verification
Verifying guests for short-term rentals is a crucial step to ensure the safety and security of your property.
It’s important to strike a balance between security and guest privacy and ensure that your verification processes comply with relevant privacy laws and regulations. Additionally, be transparent with guests about the verification steps you are taking to create a sense of trust and openness.
Here are some common methods and best practices for verifying guests:
Identity verification
Request government-issued photo identification, such as a driver's licence or passport, from guests during the booking process. Verify that the name on the identification matches the name on the reservation.
Guest screening services
Use guest screening services that specialise in background checks. These services can provide information about a guest's criminal history, credit score, and other relevant details. Keep in mind that privacy laws and regulations may vary, so it's important to adhere to legal guidelines.
Verification platforms
Utilise verification platforms provided by booking platforms or third-party services. Some platforms offer identity verification features, helping to establish the authenticity of guests.
Social media presence
Check guests' social media profiles to get a sense of their online presence and verify their identity. This can be an additional layer of verification, but it's important to respect privacy and not solely rely on this method.
Phone number and email verification
Verify guests' phone numbers and email addresses. This can be done through confirmation codes sent to their phone or email during the booking process.
Employment verification
Request information about guests' employment, such as the name of their employer or the purpose of their trip. This can add an extra layer of assurance.
References and reviews
Consider guest reviews from previous hosts. If a guest has positive reviews from other hosts, it may indicate that they are responsible and respectful of rental properties.
Security deposits
Require a security deposit to cover potential damages. While not a direct verification of identity, it provides a financial incentive for guests to take care of the property.
Online guest verification services
Some services specialise in guest verification for short-term rentals. These services may use various methods, including artificial intelligence and biometrics, to enhance the verification process.
Communication
Engage in open and transparent communication with guests. Clarify any doubts or concerns and pay attention to their responsiveness. Genuine guests are usually willing to communicate and provide necessary information.
Vetting groups
If your short-term rental platform allows, consider joining or creating vetting groups with other hosts. These groups can share information about problematic guests or issues they've encountered, helping each other make informed decisions.
Require verified profiles
Some booking platforms offer verified guest profiles. Encourage or require guests to complete the platform's verification process, which may include providing additional identification details.
Use a rental agreement
Include clauses in your rental agreement that specify the need for guest verification and adherence to your house rules. This formal agreement sets expectations and reinforces the importance of responsible behaviour.
Personal check-in
Whenever possible, arrange for a personal check-in to meet guests in person. This provides an opportunity to verify their identity and get a sense of their demeanour.
​
Further reading: